Hotel Reservations Agent

Front Desk · Bethlehem, Pennsylvania
Department Front Desk
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $12.00 - $13.00/hour

Historic Hotel Bethlehem, awarded as one of the Top Workplaces by the Morning Call, is in search of a Hotel Reservations Agent.


Award Winning Hotel

• #2 Best Historic Hotel in America – USA Today

• #1 Best Historic Hotel with 76-200 rooms – Historic Hotels of America

• Voted best hotel in the Lehigh Valley – Trip Advisor

• Awarded as a Top Workplace - Morning Call


BENEFITS (Full Time Associates):

• Medical/Dental/Vision after 90 days 
• Short Term and Long Term Disability 

• Life Insurance Plan 
• 401k plan


Historic Hotel Bethlehem strives to provide a positive and drug-free workplace.

Dress Code Note: No tattoos may be exposed during your shift, males must be clean shaven while working.


COVID-19 Safety Precautions 

Historic Hotel Bethlehem has invested in the Reme Halo Air Purification System throughout the entire Hotel in order to add an extra layer of protection for associates and guests. 

All associates and guests must wear masks. Personal Protective Equipment (masks, gloves, sanitizer, cleaning supplies, etc.) are provided for all associates. We also conduct required daily temperature screenings for all associates. 


POSITION SUMMARY:


Full Time and Part Time positions available. 


This individual will possess the skills to sell reservations via inbound and outbound phone calls, emails and online web chats in a positive and professional sales office environment. This special individual should be courteous, self-motivated, highly organized and detail-oriented with a desire to be a positive team player. Ability to manage sales leads in a dynamic goal-oriented environment is a must. Knowledge of NAVIS Reservations Sales applications a plus.


The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. Must have the ability to work nights and weekends.


RESPONSIBILITIES:

  • Assist guests by selling future reservations
  • Promptly follow up with guest inquiry leads for second chance bookings
  • Answer telephone calls and emails in a prescribed and professional manner
  • Maintain potential and current guest profile information
  • Assist customers with questions regarding their existing reservations
  • Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions
  • Strong ability to multi-task and pay close attention to detail
  • Deliver the highest standard of service to all customers
  • Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base
  • Completing different daily reports
  • Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel). NAVIS Certification, Applications & Software knowledge a plus.
  • Possess a positive and upbeat attitude at all times
  • Professional customer service nature with a desire to exceed
  • Exceptional verbal and written communication skills
  • Desire to be part of high growth, fast paced business
  • You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies

QUALIFICATIONS

The following list is representative of the knowledge, skill and or/ability required for the Reservation Sales Agent to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education / Experience: A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered. NAVIS Certification a plus.

Communication Skills: Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer client's questions and successfully resolve issues and/or negotiate matters related to client's account. Ability to read, analyze, and interpret general business contracts and write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution. Must demonstrate willingness to continually learn new processes, and the ability to merge into a dynamic work environment.

Computer and Mathematical Skills: NAVIS Reservations Sales product knowledge is preferred. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Ability to type quickly and correctly using an Online Chat Feature is important.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


There will be a pre-employment drug screen, physical, and a nationwide criminal background check. Previous employment will be verified and references will be thoroughly checked. Competitive wages based on experience.

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  • Location
    Bethlehem, Pennsylvania
  • Department
    Front Desk
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $12.00 - $13.00/hour