Hotel Front Desk Agent

Front Desk · Bethlehem, Pennsylvania
Department Front Desk
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $13-$15/hr

WHY WORK FOR US?

Historic Hotel Bethlehem offers their employees the opportunity to work alongside of a team of dedicated individuals who are devoted to embracing the hotel’s culture and legacy. We strive to develop a team that fosters that pride and passion in each and every role.

 

Competitive Benefits Including:

  • Medical, Dental and Vision insurance
  • Generous paid time off
  • Bonus incentive programs
  • 401K and Life Insurance
  • Hotel discounts through Historic Hotels of America


POSITION SUMMARY:

Full Time and Part Time positions available. 

Acts as the ambassador of Historic Hotel Bethlehem. Takes ownership of the guest experience by maintaining a positive and proactive rapport. Manages the arrival, departure and overall experience for hotel guests. 


SKILLS REQUIRED TO PERFORM ESSENTIAL DUTIES:

  • Strong customer service orientation
  • Strong listening skills and patience
  • Ability to deal well with people in a professional and courteous manner
  • Excellent phone skills
  • Experience with hotel software preferred


REQUIREMENTS

  • Provide a first-rate guest experience
  • Provide information to guests about hotel policies, services and amenities
  • Respond to requests from guests for assistance and information about the local area
  • Selling and up-selling rooms to “walk-in” customers
  • Communicate with the sales department to ensure knowledge of key accounts and groups
  • Entering/changing reservation information on the computer system
  • Posting charges to guest accounts
  • Processing payments from guests
  • Closing, balancing and making necessary corrections to guest accounts
  • Counting and balancing cash, credit cards and direct bill accounts
  • Listening for or anticipating and responding to guest complaints
  • Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say “yes” to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
  • Maintaining daily logs
  • You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
  • Ability to work weekends and holidays 


QUALIFICATIONS:

Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.


PHYSICAL REQUIREMENTS:

Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.


Historic Hotel Bethlehem strives to provide a positive and drug-free workplace.

Dress Code Note: No tattoos may be exposed during your shift, males must be clean shaven while working.


There will be a pre-employment drug screen, physical, and a nationwide criminal background check. Previous employment will be verified and references will be thoroughly checked. Competitive wages based on experience.



COVID-19 Safety Precautions 


Historic Hotel Bethlehem has invested in the Reme Halo Air Purification System throughout the entire Hotel in order to add an extra layer of protection for associates and guests. 

Thank You

Your application was submitted successfully.

  • Location
    Bethlehem, Pennsylvania
  • Department
    Front Desk
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $13-$15/hr