Hotel Front Desk Agent

Front Desk · Bethlehem, Pennsylvania
Department Front Desk
Employment Type Full-Time
Minimum Experience Entry-level
Compensation $12.00 - $13.00/hour

Historic Hotel Bethlehem, awarded as one of the Top Workplaces by the Morning Call, is in search of a Hotel Front Desk Agent.


Award Winning Hotel

• #2 Best Historic Hotel in America – USA Today

• #1 Best Historic Hotel with 76-200 rooms – Historic Hotels of America

• Voted best hotel in the Lehigh Valley – Trip Advisor

• Awarded as a Top Workplace - Morning Call


Historic Hotel Bethlehem strives to provide a positive and drug-free workplace.

Dress Code Note: No tattoos may be exposed during your shift, males must be clean shaven while working.


BENEFITS:

• Medical/Dental/Vision after 90 days 
• Short Term and Long Term Disability 

• Life Insurance Plan 
• 401k plan


COVID-19 Safety Precautions 

Historic Hotel Bethlehem has invested in the Reme Halo Air Purification System throughout the entire Hotel in order to add an extra layer of protection for associates and guests. 

All associates and guests must wear masks. Personal Protective Equipment (masks, gloves, sanitizer, cleaning supplies, etc.) are provided for all associates. We also conduct required daily temperature screenings for all associates. 


POSITION SUMMARY:

 

Full Time and Part Time positions available. 

 

Performs front desk agent duties for the Hotel within the standards set forth by Historic Hotel Bethlehem. 


SKILLS REQUIRED TO PERFORM ESSENTIAL DUTIES:

  • Strong customer service orientation
  • Strong listening skills and patience
  • Ability to deal well with people in a professional and courteous manner
  • Excellent phone skills
  • Experience with hotel software preferred


REQUIREMENTS

  • Provide a first-rate guest experience
  • Provide information to guests about hotel policies, services and amenities
  • Respond to requests from guests for assistance and information about the local area
  • Selling and up-selling rooms to “walk-in” customers
  • Communicate with the sales department to ensure knowledge of key accounts and groups
  • Entering/changing reservation information on the computer system
  • Posting charges to guest accounts
  • Processing payments from guests
  • Closing, balancing and making necessary corrections to guest accounts
  • Counting and balancing cash, credit cards and direct bill accounts
  • Investigation or analyzing out-of-balance situations and making adjustment or corrections as needed
  • Listening for or anticipating and responding to guest complaints
  • Operating hotel switchboard or PBX. Use established greeting when answering the phone or meeting guests in person. Speak with attitude of warmth and friendliness. Find a way to say “yes” to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
  • Maintaining daily logs
  • Balancing shift work and cash drawers
  • Complete duties assigned by supervisors
  • You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
  • Ability to work weekends and holidays a must


QUALIFICATIONS:

Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively and verbally in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.


PHYSICAL REQUIREMENTS:

Also, applicants must have the ability to use abdominal and back muscles and be able to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.


There will be a pre-employment drug screen, physical, and a nationwide criminal background check. Previous employment will be verified and references will be thoroughly checked. Competitive wages based on experience.

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  • Location
    Bethlehem, Pennsylvania
  • Department
    Front Desk
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $12.00 - $13.00/hour